Deliveries will be dispatched from Fuel By Nature within 10 working days of order and payment processing. Receipt of delivery to purchaser’s address is dependent on purchaser’s proximity to Fuel By Nature and may range from overnight to seven days. Various Courier Services are used for all parcels, and tracking information will be sent via them once the item has been shipped.
Delivery dates or times indicated are approximate only and do not constitute a guarantee of delivery or delivery by such date or time. No time of the essence transaction will be considered unless agreed in writing by Fuel By Nature. Fuel By Nature do not guarantee delivery on that date and is not liable for any loss resulting from late delivery.
At this stage, deliveries cannot be made anywhere outside of the United States of America.
Fuel By Nature must be notified of damage caused to goods during shipping. To investigate, please provide photo evidence that damage was caused during transit.
All attempts will be made to ship items in original packaging. There may be instances where the packaging can be damaged in transit. Minor labels markings or scuffing is impossible to avoid in every instance. If you require a product in pristine condition we recommend you visit a supplier directly or contact us directly via our contact page.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it including in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.